Our Policies
Guided Day Tours
Payment will be made in full at time of booking, using a credit card or Venmo over the phone or through the website. Once payment has been made, a ticket/receipt will be emailed within 24 hours to confirm your reservation.
DAY TOUR cancellation policy
If for some reason you have to cancel:
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with 31+ days advance notice, you will receive a full refund, minus a $25/person processing fee
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with 15-30 days advance notice you will receive a 50% refund
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with less than 15 days advance notice there will be no refund
Please note: The following applies to both kayak rentals and guided day tours:
We highly recommend that you reserve your kayak rentals or tour well in advance of your paddle date to ensure availability. The months of June through August are especially busy.
Tongass Adventures reserves the right to cancel kayak rentals or tours on the day of service if unsafe paddling conditions develop, in which case you will receive a full refund.
Multi-Day Expeditions
Payment will be made in full at time of booking, using a credit card or Venmo over the phone or through the website. Once payment has been made, a ticket/receipt will be emailed within 24 hours to confirm your reservation.
MULTI-DAY EXPEDITION cancellation policy
If for some reason you have to cancel:
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with 61+ days advance notice, you will receive a full refund, minus a $100/person processing fee
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with 30-60 days advance notice you will receive a 50% refund
-
with less than 30 days advance notice there will be no refund
We will do our best to reschedule your expedition should it become necessary, but please let us know as soon as possible. The closer we get to the date of your travel, the less availability to reschedule.
Tongass Adventures reserves the right to cancel kayak rentals or tours on the day of service if unsafe paddling conditions develop, in which case you will receive a full refund.
Gear Rental
Payment will be made in full at time of booking, using a credit card or Venmo over the phone or through the website. Once payment has been made, a ticket/receipt will be emailed within 24 hours to confirm your reservation.
RENTAL cancellation policy
If for some reason you have to cancel:
-
with 31+ days advance notice, you will receive a full refund, minus a $100/person processing fee
-
with 15-30 days advance notice you will receive a 50% refund
-
with less than 15 days advance notice there will be no refund
Tongass Adventures reserves the right to cancel kayak rentals or tours on the day of service if unsafe paddling conditions develop, in which case you will receive a full refund.
Damaged, Broken, or Lost Equipment
Any and all equipment rented must be returned in the condition it is released to the renter in. Normal wear and tear is expected and WILL NOT be charged. Examples of normal wear and tear includes broken lines, plastic buckles, and lost screws. Abnormal wear and tear includes bent or damaged rudders, holes in spray skirts or kayaks, broken foot pedals, and any damage that the owner can identify as resulting from significant carelessness or abuse. We are remote and our season is short - damaged gear can negatively impact our next client's trips so we ask all our guests to treat our gear with respect.
Lost Equipment or Gear
Renter will be charged the full price of replacement of equipment or gear at MSRP.
Damaged or Broken Equipment or Gear
The ability to adequately repair a piece of equipment for further rental use will be determined by the owner. If it is determined that the equipment cannot be adequately repaired for safe return to the rental program, payment in full for the replacement of the gear will be as stated for the lost or damaged equipment or gear.
Depending on the severity of he damage, a price for repair will be estimated at the time of the return and payment will be made at that time. The cost will be determined according to estimated hours of labor needed to make the repair, materials needed, and devaluation of equipment. An invoice will be provided at the time of payment.
Exceptionally Dirty Equipment
While the equipment will be used in an outdoor setting and will therefore be exposed to dirt, sand, etc., there is a limit to how dirty a kayak or spray skirt might reasonably be expected to be returned in. Renters will be charged $50/boat for equipment returned in exceptionally dirty conditions (requiring more than 30 minutes to clean).
